Participant Terms & Conditions
Note: For you to have the BEST possible experience, it’s important that you understand your rights and obligations vis à vis Innate. We’ve done our best to make these Terms and Conditions clear and easy to understand. By joining us you are agreeing to these Terms and Conditions as a legally binding contract, so read this carefully and let us know if you have any questions!
We have included notes throughout (bolded and italicised) where we thought that some additional explanation might be helpful. These notes are not part of the contract itself. Think of them as marginalia intended to make the legalese easier to understand.
IMPORTANT: Remember that to us, your growth over the duration of the experience is the most crucial part - and we will put every ounce of effort into making sure you have the platform to consciously pursue that growth.
1. IMPORTANT NOTICE TO PARTICIPANTS:
1.1 These Terms and Conditions will apply to the purchase of the services by you (the Customer or you).
1.2 We are INNATE EXPERIENCES LIMITED (trading as Innate), a company registered in England and Wales under number 10832637 whose registered office is at 4 New Forest Lane, Chigwell, Essex, IG7 5QN; (the Supplier, or us or we).
1.3 These are the terms on which we sell all Services to you. By engaging in any of the Services, you agree to be bound by these Terms and Conditions.
1.4 By accepting your invitation to participate in Innate you are: (a) certifying that you are an adult with full authority to enter into this contract; (b) certifying that you have read and understand and accept these terms and conditions; and, (c) agreeing that these Terms and Conditions constitute a binding contract governing your rights as a participant and the relationship between you and Innate.
1.5 Innate makes no verbal or written representation, warranty or agreements with respect to any Innate experience or participation, and Innate's responsibilities and liabilities are expressly limited as provided in these Terms and Conditions.
2.1 INNATE EXPERIENCES LIMITED (collectively with its subsidiaries, affiliates, managers, members, successors, employees, agents, representatives, and assigns referred to herein as “INNATE EXPERIENCES LIMITED” or “Innate”) is an experience for selected individuals to reconnect to their selves, others and nature.
Innate organizes and negotiates trip, housing, and experience arrangements that are provided by independent third party providers (“Other Providers”). Innate acts only as an arranger, and all services provided in connection with, before, during or after a trip, including but not limited to housing and transportation, are provided, owned and operated by Other Providers, whose employees, facilities, vehicles or vessels, products and services are not subject to Innate's supervision or control. The Other Providers are solely responsible and liable for providing their respective products, provisions and services. Innate is not their agent and is not responsible for their actions or inaction. The responsibility of Innate in connection with your trip and experience is strictly limited. Innate makes no warranty, either express or implied, regarding the suitability, safety, insurance or other aspects of any Other Provider and any transportation, tours, services, products or facilities provided by Other Providers.
2.2 Innate and its designated travel and experience team members are not liable for, and the participant waives any claim for: (A) any damage to, or loss of, property or injury to, or death of, persons suffered during a travel experience, whether or not occasioned directly or indirectly by an act or omission of Innate or any Other Provider, including but not limited to any latent or undisclosed defect in any aircraft, watercraft, vehicle, hotel, apartment, workspace or other service or property operated or provided by Innate or any Other Provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the Other Providers, or any negligent or willful act or failure to act of any Other Provider or of any other third party, or any laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by Acts of God, strikes, fire, flood, war, rebellion, conflict & unrest, terrorism, insurrection, sickness, quarantine,epidemics, theft, or any other cause(s) beyond their control. The participant waives any claim against Innate and/or its designated travel experience team members for any such loss, damage, injury, or death and assumes the risk of Innate's negligence.
2.3 Innate will not be liable to you in any claim for other than compensatory damages, including but not limited to any indirect, consequential, punitive, special or exemplary, or incidental damages, however caused and whether sought in contract, tort or under any other theory of liability, and regardless of whether we have been advised of the possibility of such damages. In connection with your trip, Innate shall not be liable to any participant for damages for emotional distress, mental suffering or psychological injury of any kind, under any circumstances.
2.4 Innate programs travel to various countries around the world. In joining Innate, you agree to assume responsibility for your own safety, and you acknowledge that we cannot guarantee your safety at any time. Local conditions, including infrastructure, road conditions, medical care, plumbing, agriculture, sanitation, safety and security, may differ significantly from those found in the United Kingdom or your home country, as applicable. At any given moment there may be "trouble spots" in the world in terms of war, terrorism, conflict, unrest, crime, Acts of God, civil commotions, labor trouble, and/or other potential sources of harm. The United Kingdom Foreign Office and other governmental and tourist organizations provide information on foreign countries, including details of local conditions in specified cities and countries according to such agency's perception of risks to travelers. We strongly recommend you obtain and consider such information when making travel decisions. Innate assumes no responsibility for gathering such information or providing it to you.
2.5 For your benefit, we strongly recommend that you purchase travel protection or insurance to protect against loss or damage to baggage and personal effects, trip cancellation and interruption, emergency evacuation, accidental death or injury, illness and medical expenses sustained or incurred in connection with your trip or experience.
3. PAYMENTS, CANCELLATIONS & REFUNDS
3.1 experience Fees. A deposit of at least €900 must be paid to reserve a space on the experience. This is non-refundable. The full payment of at least €1900 for the experience will be paid by the participant at least 1 month before the experience. The fees are non-refundable, unless agreed otherwise with a team member at Innate’s sole discretion no later than 30 days before the start of the experience. This payment can be transferred to use on another experience from Innate, given at least 30 days notice. Innate, at its sole discretion, may make promotional offers with different components and different pricing to any of Innate’s customers. These promotional offers, unless made to you, will not apply to your offer or these Terms of Service. Lack of payment by the end of the billing period may result in removal from experience in all its effects. When registering for the experience, you agree not to use an invalid or unauthorized payment method. In addition, should your payment method fail and you still obtain access to the experience, you agree to pay us the corresponding fees within ten (10) days of notification from us.
3.2 Extreme Situations. In certain extreme situations, Innate may, at its own discretion, choose to waive its strict refund and transfer policies. Those situations are limited to the following:
● Prior to commencement of an Innate experience, if a participant can no longer attend the experience due to the death of an immediate family member (spouse, parent, child, or sibling), the participant’s payment can be transferred to a future experience within one (1) month of the original experience start date. The same is the case with extreme injury.
● After commencement of a Innate experience, if a participant needs to take a leave of absence due to the death of an immediate family member (spouse, parent, child, or sibling), Innate will not charge that participant starting from the date of leave until he or she decides to return to the experience.
3.3 Cancellations: Innate reserves the right to cancel any potential experience because of inadequate enrolment, Covid border rule changes, or any other reason that makes the experience economically infeasible to operate or because of good-faith concerns with respect to the safety or welfare of the participants. If a experience is canceled prior to commencement, Innate will provide participants with a full refund of monies paid to Innate; except in the event that the cancellation is due to a significant event that makes it infeasible to operate the experience as planned, in which case Innate will, at Innate’s option, provide participants with a refund and/or credit toward a future Innate service or experience equivalent to monies paid to Innate. If Innate cancels a experience in progress, participants will receive a prorated refund of their payment, and monthly fees paid to date will not be refunded. Except as outlined above when Innate cancels a experience, Innate has no responsibility for any expenses, including any non-refundable expenses, incurred by participants in preparing for a canceled experience or for any additional arrangements should participants embark prior to the scheduled starting date.
Note: We most certainly don’t want to cancel the experience. We just have to explain what would happen if we absolutely found it necessary to do so.
3.4 Included in Cost: the experience includes 28-30 nights accommodation; including bedding, bathroom access, shared kitchens, use of the coworking area, and open grounds of the retreat centre as allowed. It also includes at least 18 guided wellness sessions (on the theme of the month).
Note: While this is a simple outline of what is ‘included’ in your journey with us, it is our mission to design this experience to have the biggest positive impact on your life possible. And, also included is, of course, living alongside the awesome group of entrepreneurial people we will select from across the world.
4.1 Innate reserves the right in their sole discretion to accept, decline to accept, or remove any participant on an Innate experience at any time during the experience period. Innate reserves the right to expel any participant from the experience for any reason, including, but not limited to, lack of payment or if we deem it necessary for the comfort or convenience of the other participants, including if your behavior is deemed to cause or be likely to cause distress or annoyance to other participants, if we reasonably determine your condition would adversely affect your safety or enjoyment, or that of other participants, or if we determine you have engaged in illegal actions. If we remove you from a experience in progress you will not be entitled to any refund, payment, compensation or credit of any kind for unused or missed services or costs incurred resulting from the termination of your participation and you will be responsible for that month’s fee in its entirety.
4.2 Background Check: Innate reserves the right to do background checks and to consider the results of said background checks in determining the eligibility of an applicant.
5. PHOTOGRAPHS & VIDEO
5.1 Innate reserves the right to take photographs and record videos during the experience. By enrolling in our experience, you grant to us the absolute and irrevocable right and unrestricted permission to use and publish your image, or likeness, without compensation, for commercial, advertising, editorial, or any other purpose; and in any manner and medium, whether now known or hereafter devised; and to alter and composite the same without restriction and without your inspection or approval. You hereby release and discharge us from and against any and all claims, liabilities, costs, damages and expenses of any kind arising out of or relating to the use by us of your image or likeness.
5.2 Photographs and videos of your experience may be submitted to us by you or by third parties such as (but not limited to) other staff members. By submitting such photographs or video, the party making the submission is representing and warranting (a) that the photo is their original work created solely by themselves and does not infringe the intellectual property rights of any party; (b) that they have obtained any and all necessary releases from subjects depicted in said original work; (c) that they grant to us a worldwide, royalty-free, perpetual, transferable, irrevocable, non-exclusive and fully sublicensable right and license to use, in any and all media whether now known or hereafter devised, in perpetuity, anywhere in the world, with the right to make any and all commercial or other uses thereof, including without limitation, reproducing, editing, modifying, adapting, publishing, displaying publicly, creating derivative works from, incorporating into other works or modifying the photo and (d) that they hereby release and discharge us from and against any and all claims, liabilities, costs, damages and expenses of any kind arising out of or relating to the use by us of any photo submitted.
5.3 Additionally, by joining an Innate experience, you grant Innate an irrevocable license to re-post or use for any purpose, any image or video that you post on social media, so long as you include “#innate or #innateliving” in your post. If you do not want to grant this specific right to Innate, please opt out by contacting: email@example.com.
Note: We LOVE the amazing content that our participants post during their Innate experiences. We reserve the rights mentioned above because it allows us to share your awesome photos and videos with a wider audience without going through the cumbersome process of asking each individual time.
6.1 Any notices or other communication given to a party under or in connection with this agreement shall be in writing and shall be delivered via email.
6.2 Any notice or other communication shall be deemed to have been received: at 9.00am on the second business after sending the email.
6.3 This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.
8. LIMITATION OF LIABILITY
8.1 Nothing in this agreement shall limit or exclude Innate’s liability for:
8.2 Subject to clause 9.1: Innate shall not be liable to the participant, whether in contract, tort (including negligence), for breach of statutory duty or otherwise arising under or in connection with this agreement for any indirect or consequential loss.
8.3 Subject to clause 9.1: Innate’s total liability to the participant, whether in contract, tort (including negligence), breach of statutory duty or otherwise arising under or in connection with this agreement shall be limited to €2400.
8.4 The terms implied by sections 3 to 5 for the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from this agreement.
8.5 This clause 8 shall survive termination of this agreement.
9.1 Right to Update: Innate reserves the right to update these Terms and Conditions at any time and will notify you of updates in a timely fashion. Please review all updates, as once the Terms and Conditions have been updated your continued use of service will constitute acceptance of the updated terms.
9.2 Severability: If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.
9.3 Entire Agreement: These terms constitute the entire agreement between you and INNATE EXPERIENCES LIMITED, and supersede all prior or contemporaneous communications or proposals. This agreement includes any and all language directly linked to within the body of the text. There will be additional agreements that you and Innate will enter during your onboarding and your experience, including, but not limited to: our Code of Conduct, our general billing policies and our cancellation policies. These future agreements and policies may constitute separate binding agreements and will not impact the validity of these Terms and Conditions.
Each party acknowledges that in entering into this agreement it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
Nothing in this clause shall limit or exclude any liability for fraud.
10 CONFIDENTIAL INFORMATION
Throughout the course of your participation in a Innate experience, you may be exposed to information, images, videos, documents, trade secrets, processes, and procedures that are confidential, proprietary to, and/or the intellectual property of Innate (collectively “Confidential Information”). You hereby undertake that you will not: (i) collect or copy Confidential Information for any use outside of the enjoyment of your Innate trip; (ii) disseminate or publish Confidential Information; or, (iii) use Confidential Information to harm or compete with Innate.
11 COVENANT NOT TO COMPETE
12.1 Unless agreed with the Founder of Innate, no participant of Innate experience can do any of the following while he/she is on the experience or during the 12 month period after the experience ends:
a. Engage in any business similar to Innate or with a similar name to Innate (whether on the participant’s own account or through a firm, company or other organisation the participant is involved with);
b. Try to entice away from Innate, employ or otherwise engage anyone who is
An employee; or
A senior employee
Except as set out in this agreement, no variation of this agreement shall be effective unless it is in writing and signed by both parties to this agreement.
13 FORCE MAJEURE
Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control.
15.1 A waiver of any right or remedy under this agreement or by law is only effective if given in writing and
shall not be deemed a waiver or any subsequent breach or default.
15.2 A failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
15.3 No single or partial exercise of any right or remedy provided under this agreement or by law shall prevent or restrict the further exercise of that or any other right or remedy.
15 THIRD PARTY RIGHTS
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
16 GOVERNING LAW
This agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
Jurisdiction: Each party to this agreement irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
Note: Nice one – You made it to the end! Under the language above you agree to these Terms and Conditions just by accepting & paying for your spot on the Innate experience.
We’re so happy to have you with us, and we can’t wait to meet you soon!