BACKGROUND

These Terms and Conditions govern your purchase of services from us (the Customer, or you). We are Innate Experiences Limited (referred to as Innate), registered in England and Wales. By purchasing or engaging in our services, you agree to be bound by these Terms and Conditions.

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By downpaying for an Innate Experience, you certify that you are an adult with authority to enter this contract; and that you have read, understood, and accepted these Terms. Innate provides no warranties or representations regarding its experiences, and its responsibilities are limited as outlined in these Terms.

 

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PAYMENTS, CANCELLATIONS & REFUNDS

 

Any cancellation of reservations or portions of reservations MUST be received in writing, by email to connect@innate.global.

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• 70 days or more prior to arrival = your downpayment is fully refundable, minus a 4% processing fee

• 35 - 70 days prior to arrival = No refund, but we can transfer your downpayment to another colive in the future (depending on availability)

• 0-40 days prior to arrival = No refund

• No show = No refund

• All shared-room accommodation is non-transferable
   

Due to the above it is HIGHLY recommended that all customers purchase “trip cancellation insurance” in order to cover a possible cancellation of 60 days or less of your itinerary.

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Innate reserves the right to cancel your booking or reject a booking request based on a person's ability to remote work or value misalignment with Innate's strong values of community, honesty, openness, and compassion. This is not only important to our thriving community but also to our dedicated team, who work hard to provide the best experience for all of our Innate community.

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CHANGES BY YOU & TRANSFERS OF BOOKING

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​If you wish to change any part of your booking arrangements after purchase, you must inform Innate as soon as possible.

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Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to any applicable rate changes or extra costs incurred. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation and subject to the cancellation policy above.

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If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements). If they are not able to proceed with the original booking we will treat this as a cancellation and subject to the cancellation policy above.

 

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RESPONSIBILITY

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Innate (“Innate”) organizes experiences to help individuals reconnect with themselves, others, and nature. We arrange trips, accommodation, and experiences provided by independent third parties (“Other Providers”). As an arranger, Innate does not own, operate, or control these services or their providers, who are solely responsible for their products and actions. Innate disclaims responsibility for the safety, suitability, or quality of services offered by Other Providers.

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Innate and its team are not liable for: (A) loss, damage, injury, or death occurring during a trip, whether caused by Innate, Other Providers, or third parties, including issues with facilities, transportation, or acts beyond their control (e.g., natural disasters, conflicts, terrorism); or (B) delays, cancellations, or disruptions caused by Other Providers, third parties, or external events. Participants waive claims against Innate and accept the risks, including negligence.

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Innate is not liable for non-compensatory damages (e.g., indirect, punitive, or emotional distress) arising from your trip, regardless of the cause or legal theory.

Travel with Innate may involve risks due to differing local conditions (e.g., infrastructure, medical care, or security) and potential hazards like conflict or natural disasters. We recommend consulting governmental travel advisories. Innate assumes no responsibility for monitoring or sharing such information.

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We strongly recommend purchasing travel insurance to cover baggage loss, trip cancellations, medical emergencies, evacuation, and other potential risks associated with your trip.

 

ELIGIBILITY

Innate reserves the right, at its sole discretion, to accept, decline, or remove any participant at any time during the experience. Participants may be expelled for reasons including, but not limited to, non-payment, behavior causing distress or annoyance to others, actions compromising safety, or illegal conduct. Removal during an experience will result in no refund, payment, compensation, or credit for unused services, and the participant will remain responsible for the full month’s fee.

 

Innate reserves the right to conduct background checks on applicants and to use the results to determine eligibility.


PHOTOGRAPHS & VIDEO

Innate reserves the right to take photographs and record videos during the experience. By enrolling in our experience, you grant to us permission to use and publish your image, or likeness, without compensation, for commercial or other purposes. You hereby release and discharge us from and against any and all claims, liabilities, costs, damages and expenses of any kind arising out of or relating to the use by us of your image or likeness.

Photos and videos may be submitted by you or other parties. By submitting, the party certifies (a) the work is original and does not infringe others’ rights; (b) necessary releases from depicted subjects are obtained; (c) we receive a worldwide, royalty-free, perpetual license to use, adapt, and sublicense in any media for any purpose; and (d) they release us from all claims and liabilities relating to our use.


VISA, PASSPORT & HEALTH REQUIREMENTS

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It is your own responsibility to ensure compliance with immigration, visa and health requirements of the country where the Experience is located. Requirements may change and you are therefore strongly recommended to check the up to date information of the Passport Office, appropriate embassy or consulate or your doctor as applicable in a reasonable amount of time prior to your departure.

 

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EVENTS BEYOND OUR REASONABLE CONTROL
 

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
 

 

FORCE MAJEURE

We are not liable or obligated to compensate you if unforeseen events beyond our or the supplier’s control affect our contractual obligations. These events can include, but are not limited to, war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our control.

 

NOTICES

This agreement, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

Jurisdiction: Each party to this agreement irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.